Cancellation & Refund Policy
We do care for your privacy for long term relations
We at Four Hands Web Solutions believe in helping all customers as far as possible and have consequently prepared a thoughtful refund and cancellation policy. There may be some cases of customer dissatisfaction due to many reasons. In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us.
Our Policy for the cancellation and refund will be as follows:
If you have any questions about our cancellation and refund policy then please feel free to contact us so that we may further help you.
Clients who wish to cancel their services will need to contact our support department either by opening a support request or by sending an email to [email protected]
We will try our level best to offer quality services that match our clients. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
(A) Domain & Hosting-related services are NOT REFUNDABLE. Once you purchase your Domain Name/Hosting Services, you are its owner and it cannot be “returned” or “canceled” until the specified duration.
(B) In the case of Website Design/Development, Digital Marketing, CRM Implementation work;
- Full refund: In cases where the project has not been started. The Full Refund policy will initiate after receive the upfront payment date and will take 180 days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and uploaded on the server.
Limitation of Liability
Four Hands Web Solution’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point in time. Four Hands Web Solutions is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to Four Hands Web Solution in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by direct bank transfer.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by direct bank transfer.
Four Hands Web Solutions may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Four Hands Web Solution’s website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly email us at [email protected]